{"id":4493,"date":"2024-12-12T08:19:10","date_gmt":"2024-12-12T08:19:10","guid":{"rendered":"https:\/\/famelifemagazin.com\/?p=4493"},"modified":"2024-12-12T08:19:10","modified_gmt":"2024-12-12T08:19:10","slug":"hepsiburada-musteri-deneyimindeki-kuresel-basarisini-5-odulle-taclandirdi","status":"publish","type":"post","link":"https:\/\/famelifemagazin.com\/?p=4493","title":{"rendered":"Hepsiburada, M\u00fc\u015fteri Deneyimindeki K\u00fcresel Ba\u015far\u0131s\u0131n\u0131 5 \u00d6d\u00fclle Ta\u00e7land\u0131rd\u0131&#8230;"},"content":{"rendered":"\n<p><strong>M\u00fc\u015fteri deneyiminde ger\u00e7ekle\u015ftirdi\u011fi d\u00f6n\u00fc\u015f\u00fcmle k\u00fcresel \u00e7aptaki ba\u015far\u0131s\u0131n\u0131 s\u00fcrd\u00fcren Hepsiburada, bu alandaki en prestijli \u00f6d\u00fcllerden biri olan International CX Awards\u2019da 1 alt\u0131n, 1 g\u00fcm\u00fc\u015fve 3 bronzolmak \u00fczere toplam 5 \u00f6d\u00fcl kazand\u0131.<\/strong><\/p>\n\n\n\n<p><strong>M\u00fc\u015fteri deneyimi d\u00f6n\u00fc\u015f\u00fcm\u00fcndeki ba\u015far\u0131s\u0131n\u0131 bir kez daha kan\u0131tlayan Hepsiburada, konuyla ilgili d\u00fcnya genelinde en sayg\u0131n organizasyonlardan biri olan \u0130ngiltere merkezli International CX Awards\u2019da 1 alt\u0131n, 1 g\u00fcm\u00fc\u015f ve 3 bronz \u00f6d\u00fcl\u00fcn sahibi oldu.<\/strong><\/p>\n\n\n\n<p>Hepsiburada, \u201cM\u00fc\u015fteri Deneyimini D\u00f6n\u00fc\u015ft\u00fcrmek: Sat\u0131\u015f \u00d6ncesinden Sat\u0131\u015f Sonras\u0131na Kapsaml\u0131 Bir Yolculuk\u201d projesiyle &#8220;M\u00fc\u015fterilerimiz Her \u015eeyin Merkezinde&#8221; kategorisinde alt\u0131n \u00f6d\u00fcl\u00fcne lay\u0131k g\u00f6r\u00fcl\u00fcrken, \u201cM\u00fc\u015fteri \u0130\u00e7g\u00f6r\u00fcleriyle \u015eekillenen Deneyim Stratejisi\u201d projesiyle &#8220;En \u0130yi M\u00fc\u015fteri \u0130\u00e7g\u00f6r\u00fcs\u00fc ve Geri Bildirim Kullan\u0131m\u0131&#8221; kategorisinde g\u00fcm\u00fc\u015f \u00f6d\u00fcl\u00fcn\u00fc elde etti. Hepsiburada, ayr\u0131ca \u201cM\u00fc\u015fteri Deneyiminde En \u0130yi \u00d6l\u00e7\u00fcmleme\u201d, \u201cTeknolojinin En \u0130yi Kullan\u0131m\u0131 \u201d ve \u201cY\u0131l\u0131n CX Tak\u0131m\u0131\u201d kategorilerinde ise bronz \u00f6d\u00fcl\u00fcn sahibi oldu.<\/p>\n\n\n\n<p><strong>\u201cM\u00fc\u015fteri deneyimini daha da kusursuz hale getirebilmek i\u00e7in \u00e7al\u0131\u015fmalar\u0131m\u0131z\u0131 s\u00fcrd\u00fcr\u00fcyoruz\u201d<\/strong><\/p>\n\n\n\n<p>Hepsiburada\u2019n\u0131n yenilik\u00e7i projeleri ve m\u00fc\u015fteri odakl\u0131 yakla\u015f\u0131m\u0131yla sekt\u00f6rde fark yaratmaya ve m\u00fc\u015fterilerine en iyi deneyimi sunmaya devam etti\u011fini belirten Hepsiburada M\u00fc\u015fteri Deneyimi ve \u0130nsan Kaynaklar\u0131ndan Sorumlu Grup Ba\u015fkan\u0131 Esra Beyzadeo\u011flu, \u201cBir teknoloji \u015firketi olarak, dijitalin de g\u00fcc\u00fcyle m\u00fc\u015fteri deneyimini daha da kusursuz hale getirebilmek i\u00e7in \u00e7al\u0131\u015fmalar\u0131m\u0131z\u0131 s\u00fcrd\u00fcr\u00fcyoruz. <\/p>\n\n\n\n<p>M\u00fc\u015fterilerimizle her temas noktas\u0131nda sundu\u011fumuz deneyimi yeniden \u015fekillendirirken, bu konuda sekt\u00f6re \u00f6nc\u00fcl\u00fck ediyoruz. U\u00e7tan uca t\u00fcm m\u00fc\u015fteri yolculu\u011funu ele alarak veriye dayal\u0131 i\u00e7g\u00f6r\u00fclerle \u015fekillenen ve teknolojiyle desteklenen bir deneyim yarat\u0131yoruz. Uluslararas\u0131 arenada b\u00f6ylesine \u00f6nemli bir \u00f6d\u00fcl organizasyonunda 5 \u00f6d\u00fcl birden kazanmak da bizim i\u00e7in b\u00fcy\u00fck bir gurur kayna\u011f\u0131. <\/p>\n\n\n\n<p>Bu \u00f6d\u00fcller, Hepsiburada\u2019n\u0131n m\u00fc\u015fteri deneyimi alan\u0131ndaki \u00f6nc\u00fc vizyonunun ve ekip ruhunun \u00f6nemli bir yans\u0131mas\u0131. Bu konuda m\u00fc\u015fteri deneyimi ekibimizin yan\u0131 s\u0131ra t\u00fcm Hepsiburada tak\u0131mlar\u0131, m\u00fc\u015fteri deneyimini d\u00f6n\u00fc\u015ft\u00fcrmek ad\u0131na harika bir i\u015f \u00e7\u0131kard\u0131. Bu s\u00fcre\u00e7te eme\u011fi ge\u00e7en t\u00fcm ekip arkada\u015flar\u0131m\u0131za te\u015fekk\u00fcr ediyorum\u201d dedi.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/famelifemagazin.com\/wp-content\/uploads\/2024\/12\/ICXA_ODUL-02-2-1024x1024.png\" alt=\"\" class=\"wp-image-4496\" style=\"width:513px;height:auto\" srcset=\"https:\/\/famelifemagazin.com\/wp-content\/uploads\/2024\/12\/ICXA_ODUL-02-2-1024x1024.png 1024w, https:\/\/famelifemagazin.com\/wp-content\/uploads\/2024\/12\/ICXA_ODUL-02-2-300x300.png 300w, https:\/\/famelifemagazin.com\/wp-content\/uploads\/2024\/12\/ICXA_ODUL-02-2-150x150.png 150w, https:\/\/famelifemagazin.com\/wp-content\/uploads\/2024\/12\/ICXA_ODUL-02-2-768x768.png 768w, https:\/\/famelifemagazin.com\/wp-content\/uploads\/2024\/12\/ICXA_ODUL-02-2-1536x1536.png 1536w, https:\/\/famelifemagazin.com\/wp-content\/uploads\/2024\/12\/ICXA_ODUL-02-2-2048x2048.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>M\u00fc\u015fteri deneyiminde ger\u00e7ekle\u015ftirdi\u011fi d\u00f6n\u00fc\u015f\u00fcmle k\u00fcresel \u00e7aptaki ba\u015far\u0131s\u0131n\u0131 s\u00fcrd\u00fcren Hepsiburada, bu alandaki en prestijli \u00f6d\u00fcllerden biri olan International CX Awards\u2019da 1 alt\u0131n, 1 g\u00fcm\u00fc\u015fve 3 bronzolmak \u00fczere toplam 5 \u00f6d\u00fcl kazand\u0131. M\u00fc\u015fteri deneyimi d\u00f6n\u00fc\u015f\u00fcm\u00fcndeki ba\u015far\u0131s\u0131n\u0131 bir kez daha kan\u0131tlayan Hepsiburada, konuyla ilgili d\u00fcnya genelinde en sayg\u0131n organizasyonlardan biri olan \u0130ngiltere merkezli International CX Awards\u2019da 1 alt\u0131n, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4495,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18,3],"tags":[],"class_list":["post-4493","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sirketler-is-hayati","category-son-haberler"],"_links":{"self":[{"href":"https:\/\/famelifemagazin.com\/index.php?rest_route=\/wp\/v2\/posts\/4493","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/famelifemagazin.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/famelifemagazin.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/famelifemagazin.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/famelifemagazin.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4493"}],"version-history":[{"count":1,"href":"https:\/\/famelifemagazin.com\/index.php?rest_route=\/wp\/v2\/posts\/4493\/revisions"}],"predecessor-version":[{"id":4497,"href":"https:\/\/famelifemagazin.com\/index.php?rest_route=\/wp\/v2\/posts\/4493\/revisions\/4497"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/famelifemagazin.com\/index.php?rest_route=\/wp\/v2\/media\/4495"}],"wp:attachment":[{"href":"https:\/\/famelifemagazin.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4493"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/famelifemagazin.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=4493"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/famelifemagazin.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=4493"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}